It is important that you confirm that you have read and understood the terms and conditions set out in this letter, as well as the terms and conditions of the travel providers and products that you have booked. If you are making reservations on behalf of others, you take responsibility to share this document and assume responsibility of the terms and conditions outlined for all travellers. 

Before booking any travel arrangements, it is crucial to refer to Smart Traveller (smarttraveller.gov.au), an essential resource provided by the Australian Government. Smart Traveller offers up-to-date travel advice and warnings that can significantly impact your travel plans. By checking this platform, you can stay informed about potential risks such as political unrest, health advisories, natural disasters, and other safety concerns in your destination country. This information helps you make informed decisions about whether to proceed with your travel plans, adjust your itinerary, or take necessary precautions.

Smart Traveller also provides valuable guidance on travel insurance requirements, visa information, and registering your travel plans, ensuring you have a comprehensive understanding of what to expect and how to prepare for a safe and smooth journey. Therefore, consulting Smart Traveller before booking ensures you have the latest information to make informed and safe travel choices.

You acknowledge that your decision to travel is made based on your understanding of this information, and you acknowledge and agree that you are aware of and assume responsibility for any risks associated with traveling at this time.

When traveling internationally or transiting through any country, it is your responsibility to ensure you have appropriate visas such as but not limited to ESTA (for the USA), eTA (for Canada) and re-entry permits for Australia that meet immigration and government requirements. If you need information regarding visa and travel document requirements, please visit smarttraveller.gov.au.

It is essential that you make Helloworld Travel aware if you are travelling on a passport other than Australia as requirements to travel may differ.

Helloworld Travel is not responsible for any compensation, including cancellation costs, amendment fees, or additional expenses, due to an invalid passport or incorrect visa.

When booking, all travellers must provide details exactly as they appear on their legal ID, such as a passport or driver's licence. Therefore, we require you to provide a copy of your passport for international travel and government ID for domestic Australia travel.
Discrepancies can cause issues that will incur fees for corrections or not being permitted to travel with incorrect documentation. You must ensure your passport has at least 6 months' validity beyond your return date. If using a non-Australian passport, you should inform Helloworld Travel immediately, as additional visas may be required.
You, as the traveller, are responsible for providing accurate information, and Helloworld Travel is not liable for additional costs or losses due to incorrect information being provided. Verify your passport details and validity as soon as possible.

As part of ensuring your safety and peace of mind during your travels, we kindly request that you provide us with details for your In Case of Emergency (ICE) contact. This information is crucial as it authorises someone you trust to act on your behalf in situations that require immediate attention, without disclosing any financial details.

Please ensure you provide us with the name and contact number of your designated ICE contact. Rest assured, this information will only be used in emergency situations and will remain strictly confidential.

If you or anyone in your travel group is currently pregnant or will be during your travel dates, please inform me promptly. Some third parties may impose restrictions on pregnant travellers, potentially affecting your ability to travel.
Should you have any previous criminal convictions, including minor offenses like drink driving, it could lead to denial of entry into your destination country. It's crucial to contact the relevant Consulate or Embassy of your destination country/countries if you have any concerns about this issue. While we provide assistance, it is each traveller's responsibility to ensure they have the correct documentation for their journey, and Helloworld Travel assumes no liability in this regard. 

Please note that some airlines allow you to request specific seating once your airline ticket(s) has been paid for. However, many airlines now charge a fee for this service. Helloworld Travel recommends arranging your seats as soon as your airline ticket(s) are paid.

On occasion, airlines do not allow you to choose your seat, most common when you purchase your ticket operated by a codeshare partner.
Should you choose not to prepay for seat selection, there is a risk of being separated from your travel companions. All advance seating requests are subject to the airline’s conditions of carriage, and once paid, seat fees are non-refundable and cannot be changed.
If you are a member of a Frequent Flyer programme, it is your responsibility to provide Helloworld Travel with your membership number for each traveller. To maximise the benefits of your programme, we recommend discussing this with Helloworld Travel before purchasing your airline ticket. Some Frequent Flyer programmes may allow you to upgrade your ticket, but not all fare types are eligible. Similarly, not all programme partners offer full status credits or access to lounges.
Recently, some airline tickets do not include checked baggage or allow cabin baggage, especially for flights purchased separately from Australia. If you purchase these fare types, you will be responsible for any fees associated with bringing luggage. Regarding excess luggage, Helloworld Travel advises purchasing a ticket that includes your required baggage allowance, as airlines often charge over $50 per kilogram for excess luggage.

When booking your travel, please inform Helloworld Travel of any special requests you may have. Helloworld Travel will endeavour to pass on these requests to the Travel Provider, but we cannot guarantee their fulfilment as they are subject to the provider's discretion. Additional payments may be required to confirm certain requests.
Examples of requests include but are not limited to:

• specific hotel room locations or views
• interconnecting/adjoining rooms
• bedding preferences
• dietary requirements 
• children's meals on flights
• vehicle types/models
• anniversary/birthday/special occasion celebrations

Helloworld Travel endorses the Australian Government’s recommendation for all travellers to secure travel insurance, ensuring peace of mind during your trip. It’s important to note that not all travel insurance policies are alike, which is why we exclusively offer Cover-More, known for its comprehensive benefits:

• Quality cover for peace of mind before and during your trip
• Medical treatment abroad and access to Travel GP via phone
• Cancellation protection
  24/7 emergency assistance
• Convenient online claims processing
• Earn Velocity Points

Given the strict cancellation and amendment fees applicable to your booking, purchasing travel insurance can protect your investment
against unforeseen circumstances, medical expenses abroad plus a number of other key benefits outlined in the Cover-More Product
Disclosure Statement.
The cost of a policy varies based on variables, if you would like a quote, please let me know so I can arrange it for you. Payment for insurance must be received before coverage begins.
If you opt for alternative travel insurance, you will be charged for time spent preparing any necessary documentation to support your claim.
Helloworld Travel charges $110 per hour for time spent on document preparation.

When paying for your holiday, you can pay via cash, cheque, direct deposit, or credit card, though surcharges apply for credit cards and
American Express. 
Payment details are located towards the end of this document. We ask that your payments be settled no later than the specified dates
outlined on the payment schedule to avoid impacting any included savings. 

Please note that once payment has been made, cancellation and amendment fees will apply to all your travel arrangements, potentially up
to 100% of the amount paid. It is important to review the terms and conditions of all Travel Providers, which can be found on their respective websites or brochures. If you're uncertain about the Travel Provider for your bookings, please ask Helloworld Travel for these conditions.
By making a payment and booking with Helloworld Travel, you acknowledge that you have read and understood both our terms and
conditions and those of the Travel Provider relating to the Travel Product. Any changes requested after payment receipt are subject to
availability and will incur new rates and applicable fees.
Please be advised that costs on your confirmation are subject to change at any time by our suppliers without notice per the Travel Providers terms and conditions. To avoid potential price increases, it’s recommended you make full payment when you’re comfortable to avoid such increases. Deposits secure reservations but do not guarantee prices. If prices change for any reason, you will be required to pay the adjusted cost.
In cases where Helloworld Travel must modify any part of your booking due to reasons beyond our control (e.g., schedule changes by Travel Providers, overbooking, surcharge adjustments, or tax changes), Helloworld Travel will notify you. If such changes result in a higher cost or significant differences in you may incur additional expenses, Helloworld Travel cannot be held responsible for such costs.

If you cancel part or all of your booking, or if changes result in refunds for travel services, Helloworld Travel will retain the original booking fees and earned remuneration. Refunds may take over 3 months to process, sometimes longer, and will only be issued once funds are returned to Helloworld Travel from suppliers. It's important to note that failing to cancel a booked service if no longer needed will result in forfeiture of that item.
Additionally, not amending flight bookings, including missing check-in or boarding, may affect other flights in your reservation and could lead to cancellation. If your travel plans change, please contact us promptly to ensure bookings are adjusted correctly.

In certain instances, a physical credit card is necessary as an imprint or bond for services like car hire or hotel check-ins. It's important to confirm the specific requirements at the time of booking, as some suppliers may not accept debit cards.

It is common practice for you to be responsible to pay local fees to hotels through your holiday. Compulsory fees typically ranging from €1 to
€5 per night in Europe and up to US$50 per night in America and the Middle East.
These charges are not included in the amount collected by Helloworld Travel and must be settled upon check-out. Detailed information about these fees specific to your booking will be provided on your final travel documents.

Your guided tour requires you to complete online registration with your personal details before making your final payment. This must be done through the tour operator's website using the provided booking details. In some instances, creating an account may be necessary.
During online check-in, you must accept specific terms and conditions personally. I cannot complete this process on your behalf.
If you require assistance with online check-in, please schedule an appointment with me; a fee of $30 per passenger applies for this service.

Your travel documents will be ready approximately 7-10 days before your departure. Helloworld Travel will contact you to schedule an in store appointment for collection. If you cannot come in person, Helloworld Travel can arrange to have them sent to you. If your departure is earlier than our booked arrangements, please inform Helloworld Travel so your documents can be made available earlier if possible.

 Travelex Foreign Exchange Bureau, located within our Helloworld Travel office on Wood Street, Mackay, is the sole provider of foreign
 exchange services in the area. They offer a comprehensive range of services tailored for your holiday needs, including the largest selection
 of foreign currencies available locally, prepaid currency cash cards, and the capability to handle International Money Transfers. Travelex's
 experienced consultants are available to provide expert advice on their travel money products. For inquiries or to speak with a consultant,
 please contact them at 4944 1774

When traveling abroad, it's crucial to consult your local GP regarding necessary vaccinations and any restrictions on Pharmaceutical Benefit Scheme (PBS) medications. You are responsible for understanding the health requirements of your destination, as vaccinations are strongly recommended for certain places. It's advised to schedule vaccinations at least 6-8 weeks before departure, as some may require multiple doses for effectiveness. Many countries have strict regulations on medication, and some may need to be declared before travel. For comprehensive travel health advice, including destination-specific information, click here to visit the Smart Traveller Health Hub

 Helloworld Travel operates solely as a travel agent, acting on behalf of various third-party providers such as airlines, accommodations and other travel services. Our role is to facilitate travel bookings and establish contracts between you and these providers. We do not guarantee or warrant the accuracy, quality, or description of the services provided by these third parties. All bookings are subject to the terms, conditions, and limitations of liability set by the service providers themselves.
Any legal recourse related to the services provided must be pursued directly with the specific provider, not Helloworld Travel. We advise all travellers to familiarise themselves with the terms and conditions applicable to their bookings, which can involve multiple members of a group or couple. Helloworld Travel reserves the right to apply fees as outlined in our "Menu of Services." We do not accept liability for injury, loss, delay, or inconvenience caused by the acts or omissions of third-party providers over whom we have no direct control. Our liability, where unavoidable, is limited to the value of the purchased travel arrangements.
Additionally, we do not accept liability for any damage, loss, or inconvenience caused by force majeure or events beyond our reasonable control. Helloworld Travel collects and may disclose personal information to facilitate travel arrangements and loyalty program participation, with the understanding that failure to provide this information may impact our ability to fulfil requested services. Customers may request further details about our management of personal information, update their details, or opt out of communications at any time by contacting us in writing or via email.